Terms & Conditions

Welcome, our dear customers in GetMyStore!

Thank you for visiting our website. This page displays the Terms and Conditions of goods and / or services offered or sold (hereinafter referred to as "Goods") listed on our website www.GetMyStore.com (hereinafter "Site") to you (hereinafter " Terms and Conditions"). Take your time to read these Terms and Conditions before ordering goods from our site. By having an account in GetMyStore.com, means you have agreed to and are bound by law and is subjected to these Terms and Conditions. To determine any changes we make in these Terms and Conditions, you must visit the page regularly.

  1. About Us

    As the lifestyle is changing into more dynamic pace, GetMyStore.com attends to meet the demand of fresh product with premium quality within digital platform. Carrying four leading brands in retails, Ranch Market, Farmers Market, The Gourmet by Ranch Market, and Day2Day by Farmers Market, under PT. Supra Kreatif Mandiri is now getting on digital path carrying highest standards of quality, services, and assurances, as it exists in each of our stores.

    Based on e-commerce platform, through Ranch Market, Farmers Market, The Gourmet by Ranch Market, and Day2Day by Farmers Market, we offer online shopping experience that are convenient, user friendly, vast selection of fresh products with best quality ranging from meat, fish, chicken, including imported and local goods.

    This Terms and Conditions are an intellectual property of our copyrighted. Any use by a third party, even extracts of these Terms and Conditions, for commercial purposes in offering goods and / or services are not allowed. Violations may be subjected to legal action.

  2. Definitions

    Unless specifically defined below and in other parts of the GetMyStore! Terms and Conditions, capital letters used in the GetMyStore! Terms and Conditions must be interpreted in accordance with the terms in the GetMyStore! Terms and Conditions.

    "Account" means your identity in GetMyStore.com you need to register on site if you want to make a reservation at the site;

    "Business Day" means a day other than a Saturday, Sunday or Public Holidays;

    "Confirmation Order" means our email to you, where we acknowledge your order in accordance with clause 6.b below;

    "Subscriber" means each person who put a reservation on the site;

    "Booking" means a booking submitted by you to the site to purchase products from us;

    "You" means the customer that place an order;

    "Clause" means these Terms and Conditions;

    Headings are for convenience of reference only and shall not affect the interpretation or construction of these Terms and Conditions;

    Words convey the singular shall include the plural and vice versa. Words convey gender includes every gender, and references to persons include an individual, company, corporation, company or partnership;

    "Include" or similar words or phrases, means without limitation

  3. Requirements

    To place a reservation with GetMyStore.com You must be over 18 (eighteen) years. If you are under 18 (eighteen) years old, you can place a reservation with GetMyStore.com only with the involvement of a parent or guardian.

    By continuing access or use to the application GetMyStore.com, you hereby agree to subject to and comply with all of this Terms and Conditions, including all of its amendments. Immediately stop to access or use the application GetMyStore.com if you do not agree to any part of this Terms and Conditions.

  4. Prohibition

    You must not misuse the Site. You will not commit or support criminal acts, transmit or distribute viruses including Trojan horses, worms, logic bombs or other dangerous submit material on the Site, dangerous technology, breach of trust or in any way offensive or abusive; entered every aspect of the Service; damage data; cause interference to other users; violates the rights of others politeness; send advertising or unsolicited promotional material; or attempt to affect the performance or functionality of any computer facilities or access to the entire site. Any violation of this provision is a criminal offense under Law No. 11 of 2008 on the Internet and Electronic Transactions (ITE). If that happens, GetMyStore.com to report violations to the appropriate law enforcement authorities and will take appropriate legal action.

  5. Entire Agreement

    1. Terms and Conditions apply to all orders and contracts made or to be made by us for product sales. Terms and Conditions constitute the entire agreement between you and GetMyStore.com and supersede any and all previous agreements between us and contemporary. Any waiver of these Terms and Conditions shall be effective if in writing and signed by an authorized signatory GetMyStore.com.

    2. You acknowledge that, in entering into this Contract, neither you nor we do not rely on the representations of any kind, make or promise given by the other or implied from anything said or written between you and us prior to these Terms and Conditions, unless expressly stated Terms and Conditions.

  6. Terms of Purchase

    1. Price and Payment

      While we do our best to ensure that all details, descriptions, and prices which appear on this site are accurate, there are might be cases where errors may occur. If we find an error in the price of each product you have ordered, we will inform you of this as soon as possible and give you the option to reconfirm your reservation you at the correct price or cancel it. If we cannot contact you, we will do a cancelation on your order. If you cancel your order before we send them to you, and you have paid for your order, you will receive a full refund.

      1. The price listed in Indonesian Rupiah. The shipping fee will be charged extra if applicable; the additional costs are clearly shown and included in the 'Total End'.

      2. You understand that the GetMyStore.com has full authority to determine and make changes to the product prices.

      3. You can pay using one of our payment partner listed on our site. Similarly, you can pay all or part of the price of your order using a voucher promotion.

      4. To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your order, we will ask for a pre-authorization on your card to make sure it has enough funds to complete the transaction. Orders will not be confirmed until pre-authorization checks have been completed. Your card will be debited once we send you the Order Confirmation. Validation checks and authorization on the card will be made by the card issuer. If you do not receive the necessary authorization, we will not be responsible for any delay or omission of delivery.

      5. After payment authorization, by clicking the "Order Now" you have confirmed that the card belongs to you or that you are the right holder of the voucher promotions, and have sufficient funds or credit facilities to pay for the product.

    2. Erroneous Orders

      If you find that you made a mistake with your order and have put it on the site, then we cannot process the replacement of your products to other products. Items that you have ordered on the site cannot be changed after you press the "Checkout".

    3. Denial Orders

      We reserve the right to withdraw any products from this Site at any time and / or remove or modify any material or content on this Site. We will do our best efforts to always process all orders but there may be special circumstances so that we may need to refuse to process the order after we have sent the Order Confirmation, in which we are entitled to do so at any time, in accordance with our policies.

      If we cancel your order and you have to make a payment for the order, you can choose to exchange the product with other products or we will reimburse you an equal amount to the value of the canceled products.

      We will not be responsible to you or any other third party for draw any product from this site, whether it has been sold or not, delete or edit any material or content on this website or for refusing to process or accept orders.

  7. Delivery

    1. We aim to deliver your product to the place of delivery requested by you in your order and deliver it by the time that you choose when ordering goods from our site (1 hour or 24 hours).

    2. We will notify you if we are not able to meet the delivery time as predicted, but, as extent permitted by law, we are not responsible to you for any loss, liability, damage costs, or other costs arising from the delay.

    3. While we can only track the number of items purchased online, we cannot track the number of items in our store that is picked by our customer. Therefore, we will inform you if there are goods that appear "out of stock" in our store after you purchased it online. We would give you 2 options, either a replacement with a similar product or another product of equal value / similar, or give you the option to cancel the order.

    4. After products delivery, you might be asked to check the conformity of your order. You can tell the courier if there is a wrong type of goods being shipped and you should be able to show documentation that shipped with the product, on demand. If the error occurs caused by our staff, we will precede it quickly to be exchanged for goods in accordance with your order. However, if the mistakes you found after our couriers are not in place, then we will conduct an investigation first. If errors are indeed correct and truly there, then we will replace it with the form of vouchers that can be used on our site.

    5. Please note that our shipping locations are still limited. We will notify you using the contact details that you provide to us when your location is outside the range of our conduction, and arrange cancelation of orders or deliver it to an alternative delivery address.

    6. All risks in the product will switch to you after delivery, except the delivery is delayed due to a violation of your own obligations before the booking (see 7.h below), the risk will switch when you have received with both your order and our courier was not in place , From the time when the risk of switching to you, we will not be responsible for loss or damage to products.

    7. If you are not there to take or accept delivery, make sure there is a representative of your party to receive goods from the courier.

    8. If the delivery or pickup is delayed through unreasonable refusal to accept deliveries or if you do not accept the delivery or pick up products from the courier sender, we (without affecting other rights available to us) will do one or both of the following:

      1. Charge for the costs incurred by us; or

      2. Does not make the product available for delivery or pickup and tell you that we will immediately cancel the effect, in which case we will refund to you or your credit card or debit card as applicable money has been paid to us in the booking, minus the cost of shipping (including attempts to send and then returns Products, and any storage fees as set out in clause 7.8 (a) above).

    9. You acknowledge that the Products there are all standardized and not made in accordance with the order that you might want.

  8. Cancelation

    By Customer (Products Not Damaged)
    We cannot accept an order cancelation for any reason. Cancelations made after the booking is done will still be charged according to the fees listed.

  9. Refund Policy

    1. You may only return types of products with declined quality that is caused by our fault or error in the delivery of goods with the maximum period of time that you set the time of purchase of the product (1 hour or 24 hours). The product should not be used, product tagged is not damaged, and the product must be in original brand packaging (if any).

    2. You must ensure that the products delivered to us are all in the same condition as when it was received by you and packaged well. In this case, if the item is returned to us in conditions that do not well, we have the right to not accept returns.

    3. Refunds for returned items will be returned a maximum of 14 days for a credit card, while for the transfer via debit card will be returned a maximum of 7 days. For a fuller explanation can be viewed http://www.GetMyStore.com/faq on our Site.

  10. Damaged Products

    1. All product descriptions, information and materials posted on the Site is provided 'as it is' and without warranties directly, or implied or any hidden meanings.

    2. The products shown on the Site may differ slightly from the actual product that you receive.

    3. If the goods you received is damaged, please inform our driver to immediately be processed and replaced with new items. You may also contact our Customer Service team and provide an order number, name and address, details of the product and the reason for the error. We will investigate and if found errors of staff, we will compensate the form of shopping vouchers on our site.

    4. In terms of return products that are not broken, we have the discretion to decide not to repair, replace or refund you for the Products and / or we may require you to pay for all shipping fees and services in according to the standard cost of us this time and other costs for credit or debit card, or payment details you provide to us when you make your order, and, to the extent permitted by law, we are not responsible to you for any loss, liability, damage costs, or other expenses.

  11. Vouchers

    1. You can use the promotional voucher when making a payment for the products on the Site. Specific details for the voucher promotions listed below.

    2. To redeem the voucher in your account, you can enter the code shown on your voucher and nominal spending will be automatically reduced. We are not responsible for mistakes on the voucher recipient's email address.

    3. If you have a gift or promotional voucher, the voucher can be used by anyone other than you and you can assign your rights to use the voucher.

    4. In the event of fraud, an attempt in the case of suspicion of fraud or other illegal activities related to the purchase of redemption voucher on the Site, we reserve the right to close your account and / or requires a different means of payment.

    5. We are not responsible for loss, theft or unreadable voucher or promotional gifts.

    6. In rare cases, GetMyStore.com may in its sole discretion terminate or cancel the voucher issued previously and will not be responsible for any losses arising therefrom.

    7. Conditions for redeeming promotional vouchers:

      From time to time we may be able to distribute promotional vouchers that can be used only on site, which we will send promotional voucher to you by email:

      1. The promotion voucher valid for a certain period of time indicated on the voucher can only be redeemed once and cannot be used in conjunction with any other promotional voucher and discount goods. We may exclude the use of voucher promotions on brand according to our sales strategy.

      2. If you place Orders for products with a value of less than promotional voucher, no refund or credit the remainder will be returned to you.

      3. Credit voucher promotions cannot give an interest also have no cash value.

      4. If a credit voucher promotion is not enough for your order, you might be able to change your payment method using one of the methods of payment we accept.

    8. Conditions for the use of Trust Card

      For further information regarding to the promotion that applicable with Trust Card, we will inform you as Trust Card member through email.

  12. Warranty and Complaints Management

    1. GetMyStore.com will implement its obligations under the Terms and Conditions accordingly.

    2. We place great value on our customer satisfaction. You can contact us at any time using the contact details provided in clause 6.d of the Terms and Conditions. We will try to solve your problem as soon as possible and will contact you for the examination related to your complaint. In the case of a guarantee, producers often have to be involved, and it may take a longer time to complete or resolve complaints.

    3. In the event of a complaint, it would help us if you could describe the object of your complaint as accurately as possible and, if possible, send a copy of the order or at least the number of orders that we give you the Order Confirmation. In rare cases the email you caught up in our spam filter or not up to us, or correspondence that we send may otherwise not reach you. If you do not receive a response from us within five (5) business days, please contact us again.

  13. Protection of Personal Data

    Please see our Privacy Policy, which is part of these Terms and Conditions.

    Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number you provided when opening an account are subject to the Privacy Policy

  14. Circumstances Beyond Our Control (Force Majeure)

    1. We are not responsible to you for any violation, obstacle or delay in the implementation of the contract caused by anything outside our control, including but not limited to:

      1. Strike, lock-out or other industrial action

      2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

      3. Fire, explosion, storm, flood, earthquake, landslides, plague or other natural disasters.

      4. Impossibility of the use of trains, planes sender, motorized transport or other means of transport, both public or private.

      5. Impossibility of the use of public or private telecommunications network.

      6. Actions, decisions, laws, regulations or government restrictions, shipping, postal strikes or other transportation-related, failure or accidents.

    2. In the state that the events of Force Majeure lasts for more than one week, either you or we may terminate the booking immediately by written notice and without any obligation other than the return of products that have been paid by you and not delivered.

    3. We have an absolute discretion on solutions that we take in fulfilling our obligations under the Contract despite the Force Majeure.

  15. Notices

    Each notification on the order that is mentioned in this writing either by mail or email to the parties concerned at the address or last e-mail address

    In proving the service, should be enough to prove that the letter or email is actually delivered and, perhaps, delivered as a prepaid mailer or data transmission or delivery report is received.

  16. Intellectual Property Rights

    1. All content included on or available through our Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations title campaign and belongs GetMyStore.com or content suppliers and protected by copyright laws and agreements the whole world. All of these rights are protected by GetMyStore.com and licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this site or you may use the content in connection with any business or commercial enterprise.

    2. In addition, graphics, logos, page titles, button icons, text, and the name of the services included in or available through the Site are the brand of GetMyStore.com in Indonesia and other countries. GetMyStore.com brand may not be used in connection with products or services that are not provided by GetMyStore.com, in any way that may cause confusion among customers, or in any manner that is disparaging or discrediting GetMyStore.com. All other trademarks not owned by GetMyStore.com appearing on the Site are the property of their respective owners.

    3. Our status (and that any identified contributors) as the authors of content on our site must always be acknowledged.

    4. You may not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. In the case of GetMyStore.com become aware of any infringement of intellectual property rights, we will not refrain from taking legal action relevant.

    5. If you print, copy or download any part of our Site in violation of these Terms and Conditions, your right to use our site will stop immediately and you must, according to our choice, return or destroy any copies of the materials you have made. You will not modify, translate, decompile, disassemble or create derivative works based upon the software or any accompanying documentation provided by GetMyStore.com or its licensors.

  17. Advertising On Site

    We will do everything possible to comply with any relevant regulations related to the Site published by Law No. 11 of 2008 on Information and Electronic Transactions.

  18. Links to Site

    1. You may link to our front page, provided you do so in a way that is legal and is not intended to damage our reputation or take advantage of it, but you must not establish a link in such a way to show the form of association, approval or endorsement on our part.

    2. You may not create a link from any site that is not owned by you.

  19. Our Responsibility

    We provide application GetMyStore.com as is and we do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the application GetMyStore.com will fulfil Your needs and suffice Your expectations, including but not limited to services, third-party content, offers and payment method. We shall not responsible for any loss or damage caused by any failure or mistake of the service provider, third-party content provider, offers provider or payment method provider or Your failure or mistake in complying to GetMyStore.com’s Terms and Conditions.

    We do not have any responsibility to oversee Your access or use of the application GetMyStore.com. However, we still supervise to ensure smooth uses of the application GetMyStore.com and to ascertain compliances with this Terms and Conditions, applicable laws and regulations, court orders, and/or administrative institutions.

  20. Your Responsibility

    You are fully responsible for the decisions that You made to use application GetMyStore.com, services, third-party content, offers or payment method. You shall treat the service provider, third-party content provider, offers provider, and payment method provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using application GetMyStore.com.

    You are fully responsible for any loss and/or claim arising from the use of the application GetMyStore.com using Your account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Conditions, Privacy Policy or applicable laws and regulations.

  21. Exemption

    No failure or delay by us or you in implement its rights under these Terms and Conditions, or waiver of such right or extend to or affect any other event or impair any right or remedy in this case how to change or reduce our rights or you under these Terms and Conditions.

  22. Determination

    You cannot assign, transfer, charge, sub-contract, creating trust any of the above or other means to deal with these Terms and Conditions or any of its rights or obligations under these Terms and Conditions.

  23. Relationships

    Nothing in these Terms and Conditions shall be made or deemed to create a partnership, agency or employer and employee relationship between You and us.

  24. Third Party Rights

    No person who is not a party to these Terms and Conditions will get the rights under or entitled to benefit from any term that even if that person has to rely on any such term, or has shown any party contained in these Terms and Conditions.

  25. State Law

    Terms and Conditions (and all non-contractual obligations arising out of or related to them) governed and construed in accordance with the laws of Indonesia. Both we and You hereby submit to the non-exclusive jurisdiction of the Courts Indonesia. All transactions, correspondence and contacts between us must be made or done in Indonesian.

    If You do not comply with or violate the provisions of this Terms and Conditions, and We do not take direct action, it does not mean that we waive our rights to take necessary actions in the future.

  26. Variations

    We have the right to change these Terms and Conditions at any time. All changes to the Terms and Conditions will be posted online. The usage of the Site will be deemed as constitute acceptance of the new Terms and Conditions.